Products

It depends on the model. Under the Swiss VKF fire-safety directive, decorative fires that burn 0.3 litres of fuel per hour or more, or have a nominal heat output above 2 kW, require a flue when used indoors. Appliances without a flue connection must not be used for continuous heating. Please clarify the installation with your cantonal fire authority or building insurer – we are happy to advise you on the models.

We deliver available products within up to 7 working days of completing your order – or of receiving payment if it arrives later. Working days are Monday to Friday, excluding public holidays. For handmade furniture, lamps, wall clocks and candles, the delivery time stated on each product page applies. Delivery is included from an order value of CHF 300; below that we charge CHF 29.

No customs or import costs are added: import clearance and import costs are included in our final CHF prices. Delivery is included from an order value of CHF 300; below that we charge CHF 29. We ship directly from Poland, exclusively to Switzerland.

Yes, on request. Installation is optional, agreed and quoted separately, and is not included in the product price. Just get in touch.

Only use bioethanol fuel approved for your appliance. Our range includes bioethanol in 1 L and 5 L – unscented or scented.

Your statutory warranty rights remain unaffected. You will find all details under Returns and complaints.